Refund, Cancellation, Right of Withdrawal and Replacement
You can return the product that you have purchased within 14 (fourteen) days by submitting it without any damage and with its invoice, accessories and consignment invoice; you can also request replacement.
When the product is returned, the price of the product will be refunded to you within 1 (one) week if the order is made by bank wire, and within 1 (one) week and 4 (four) weeks if the order is made through credit card. *Yellow or white gold custom made products on demand of the customer cannot be returned. Flowers and chocolate products cannot be returned.*
DEVON Company is dedicated to fully implement the provisions of "The Law on Protecting the Consumer" No. 4077.
You can share all your questions and thoughts by calling DEVON Customer Relations.
Products Not Valid For Right of Withdrawal
The consumers cannot use their right of withdrawal for products that are produced, modified or customized upon their special request or demand. Products on which a name is written upon the request of the consumer, products having written parts inside or on their golden parts and custom-made products upon consumer request are out of the right of withdrawal.